I have to share my Reckless fairing adventure… I have been looking at fairings for a while now, I was going to go with the Dead Center as they make a great product, but changed my mind and went with the more cost effective Reckless so I could build the system to my liking and not be pigeon holed into an out-of the box set up.
So I decided to purchase my Reckless fairing off of eBay as the price was a little cheaper, here is the description copied right off of the auction. “Included in this auction is:- Detachable fairing (Black Gelcoated), 5" smoked windscreen, - Stainless steel mounting brackets, ** Fairing arrives in Black gelcoat ready to be installed or painted **, **STEREO, SPLASH COVER & SPEAKERS ARE NOT INCLUDED IN THIS AUCTION BUT AVAILABLE**”.
Shipping was very quick, I had no communication with them, no email or anything, but they did enter a tracking number thru eBay, and it was delivered as stated. I open the box and am pleasantly surprised by the fit and finish of the fairing, all in all it looks pretty good and after holding it up with the brackets mounted to the fairing, it’s going to look nice!
So I look thru all of the packaging to try and find the rest of the mounting hardware and instructions and there is none, no big deal it’s got to be painted and put together so I’m in no rush, so I give them a call and explain that I didn’t get the instructions and there didn’t appear to be any mounting hardware. The lady says no problem I can email the instructions to you and that I could let her know what I needed. Sweet, so I give her my email address and she send the instructions right over. Got it, they must have forgotten to send the little mounting bushing they call for in the instructions(from the instructions” Remove your rubber windscreen grommets and replace them with the 4x grommets & 4x washers included in the kit as shown on the pictures below. Please note that these new grommets are very important because it will allow you to securely mount and fasten the fairing to the motorcycle”.), so I give her a call back and explain to her what the story was and she asks me if I bought the stripped fairing and I tell her yes and she says “oh, you don’t get those with the plain fairing”. Long story short she says there is nothing she can do unless I want to pay them an additional 30.00 for the parts kit. Well, that doesn’t fly in my mind so I ask her if there is anyone else I can talk to, she gives me the owners name Alex, but he had left for the day, no big deal. Well in doing all of my research I had read of a few issues people had over the years, but Alex had taken care of them and for the most part people had good things to say, so I’m thinking to myself that talking directly to Alex the owner, this is going to get resolved. WRONG!
I called Alex the next day and he pretty much dismissed my concerns, told me to just use the rubber stock bushings and that if I didn’t want to I could purchase the parts kit for 30.00…. This is the short version, but needless to say I am pissed! I thank him for his time, tell him that I really wished we could resolve this issue and wish him a Merry Christmas.
After getting off the phone I was pretty hot, so I decided to wait a few days before leaving feedback for the auction, and finally did it today. I left a neutral rating and left this, “Did not contain all mtg hardware necessary per sellers inst., wanted extra 30.00.”, and this was the response he left to my feedback.” Wanted hardware for free that is not included,what about we include a bike also?”. Then he had the nerve to send me a message thru eBay, “Thx for the feedback!
If you are so unhappy why don't you just return the fairing to us, i will even send you a return label. Then you can go buy a fairing somewhere else.”, and I sent this reply “Wow, this is great customer service! I tried to resolve this issue with three phone calls to you folks and all I got was the run around with you wanting me to spend another 30.00 or that I could use my rubber windshild mounts, when your instructions clearly state that the rubber bushings should be replaced with your spacers. Here's a quote for you, "Please note that these new
grommets are very important because it will allow you to securely mount and fasten the fairing to the motorcycle." Ultimatly, I like the fairing, I don't care for your lack of customer service, regardless if I bought the stripped fairing or if it had been the full loaded one, I expect better customer service, not a bunch of attitude and BS explanations as to why I didn't recieve all the mounting hardware. What would you do if you were in my shoes? would you rate yourself better? I called three times and we obviously couldn't come to a solution so I rated the transaction like I did.”,
And his reply back “Yes the instructions also explains how to install the wiring harness, but that is not included. You phoned 3 times yes and i presume that you received the same answer every time, it is only included with the complete units. Unfortunately at $325 there is not much room to include anything, and that is why it is not included, and please if you find another fairing of our quality at our price with those things included please let me know then i can buy some also!
I think it is very unfair that you cant see this. There is nothing wrong with our customer service, i believe myself and my staff gave you true and correct info, it was just not what you wanted to hear, and that is sad! But hey, like i said you are more than welcome to return that fairing, i will be more than happy to take it off your hands.
I have yet to reply to his latest message, but find it interesting that a business owner fails to see that omitting the fact that the fairing doesn’t come with ALL of the necessary mounting hardware is pretty much being disingenuous. I certainly am not looking for something for nothing, but expect to be told the truth and wanted to share my story in the hopes that I could save somebody in the future the hassle that this has been and what kind of experience you might have if you choose to do business with this guy.
So I decided to purchase my Reckless fairing off of eBay as the price was a little cheaper, here is the description copied right off of the auction. “Included in this auction is:- Detachable fairing (Black Gelcoated), 5" smoked windscreen, - Stainless steel mounting brackets, ** Fairing arrives in Black gelcoat ready to be installed or painted **, **STEREO, SPLASH COVER & SPEAKERS ARE NOT INCLUDED IN THIS AUCTION BUT AVAILABLE**”.
Shipping was very quick, I had no communication with them, no email or anything, but they did enter a tracking number thru eBay, and it was delivered as stated. I open the box and am pleasantly surprised by the fit and finish of the fairing, all in all it looks pretty good and after holding it up with the brackets mounted to the fairing, it’s going to look nice!
So I look thru all of the packaging to try and find the rest of the mounting hardware and instructions and there is none, no big deal it’s got to be painted and put together so I’m in no rush, so I give them a call and explain that I didn’t get the instructions and there didn’t appear to be any mounting hardware. The lady says no problem I can email the instructions to you and that I could let her know what I needed. Sweet, so I give her my email address and she send the instructions right over. Got it, they must have forgotten to send the little mounting bushing they call for in the instructions(from the instructions” Remove your rubber windscreen grommets and replace them with the 4x grommets & 4x washers included in the kit as shown on the pictures below. Please note that these new grommets are very important because it will allow you to securely mount and fasten the fairing to the motorcycle”.), so I give her a call back and explain to her what the story was and she asks me if I bought the stripped fairing and I tell her yes and she says “oh, you don’t get those with the plain fairing”. Long story short she says there is nothing she can do unless I want to pay them an additional 30.00 for the parts kit. Well, that doesn’t fly in my mind so I ask her if there is anyone else I can talk to, she gives me the owners name Alex, but he had left for the day, no big deal. Well in doing all of my research I had read of a few issues people had over the years, but Alex had taken care of them and for the most part people had good things to say, so I’m thinking to myself that talking directly to Alex the owner, this is going to get resolved. WRONG!
I called Alex the next day and he pretty much dismissed my concerns, told me to just use the rubber stock bushings and that if I didn’t want to I could purchase the parts kit for 30.00…. This is the short version, but needless to say I am pissed! I thank him for his time, tell him that I really wished we could resolve this issue and wish him a Merry Christmas.
After getting off the phone I was pretty hot, so I decided to wait a few days before leaving feedback for the auction, and finally did it today. I left a neutral rating and left this, “Did not contain all mtg hardware necessary per sellers inst., wanted extra 30.00.”, and this was the response he left to my feedback.” Wanted hardware for free that is not included,what about we include a bike also?”. Then he had the nerve to send me a message thru eBay, “Thx for the feedback!
If you are so unhappy why don't you just return the fairing to us, i will even send you a return label. Then you can go buy a fairing somewhere else.”, and I sent this reply “Wow, this is great customer service! I tried to resolve this issue with three phone calls to you folks and all I got was the run around with you wanting me to spend another 30.00 or that I could use my rubber windshild mounts, when your instructions clearly state that the rubber bushings should be replaced with your spacers. Here's a quote for you, "Please note that these new
grommets are very important because it will allow you to securely mount and fasten the fairing to the motorcycle." Ultimatly, I like the fairing, I don't care for your lack of customer service, regardless if I bought the stripped fairing or if it had been the full loaded one, I expect better customer service, not a bunch of attitude and BS explanations as to why I didn't recieve all the mounting hardware. What would you do if you were in my shoes? would you rate yourself better? I called three times and we obviously couldn't come to a solution so I rated the transaction like I did.”,
And his reply back “Yes the instructions also explains how to install the wiring harness, but that is not included. You phoned 3 times yes and i presume that you received the same answer every time, it is only included with the complete units. Unfortunately at $325 there is not much room to include anything, and that is why it is not included, and please if you find another fairing of our quality at our price with those things included please let me know then i can buy some also!
I think it is very unfair that you cant see this. There is nothing wrong with our customer service, i believe myself and my staff gave you true and correct info, it was just not what you wanted to hear, and that is sad! But hey, like i said you are more than welcome to return that fairing, i will be more than happy to take it off your hands.
I have yet to reply to his latest message, but find it interesting that a business owner fails to see that omitting the fact that the fairing doesn’t come with ALL of the necessary mounting hardware is pretty much being disingenuous. I certainly am not looking for something for nothing, but expect to be told the truth and wanted to share my story in the hopes that I could save somebody in the future the hassle that this has been and what kind of experience you might have if you choose to do business with this guy.
