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Want to share a story about excellent customer service at Superstition Harley in Apache Junction, AZ.
During my trip through the Southwest my rental Road Glide developed a few problems that put the trip at risk. I showed up short before closing at 5 PM on a Saturday afternoon with no air in the rear shocks and two bolts missing that bolt the saddle bag mount to the fender strut. The sales guy took care of the missing air (he actually knew a lot about bikes...) and the parts guy went to fix the problem with the missing bolts which ran significantly beyond the shop hours. Both guys went out of their way to get me on the road again and didn't charge me a dime.
Went back the following day and bought stuff from them that I needed anyway.
Great experience during a road trip
 
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