I spoke to the MOCO and they advised me that they are aware of the locks not functioning properly and working on a solution. I would advise anyone thinking of buying the locks not to do so until the problem is fixed. I spent $200 for nothing at this point. They say once they figure it out they will supply me with the needed parts free of charge! I posted a thread a couple of weeks ago asking anybody if they had the same problem but have not received any responses.