Well their cheesy website is still up. I never went up there, last indys I used were John Scalia in Fairfax (next door to Fairfax Cycles) and Devil Dawg Customs in Chantilly. Sounds like we're neighbors, Euclid is a 1/2 mile from my house.I know this is a pretty old thread but I was wondering if anyone has had any recent experience with Pure Hell for general service, installation of parts, etc. I live about....well, less than a minute from here. Any info would be appreciated. Thanks.
I will only say that one of the above indys has a very questionable reputation in this area...PM me if you're interested...one of the best indy shops in this area is Custom Cycle Accessories in Springfield Va, they've been in business over 30 years...Well their cheesy website is still up. I never went up there, last indys I used were John Scalia in Fairfax (next door to Fairfax Cycles) and Devil Dawg Customs in Chantilly. Sounds like we're neighbors, Euclid is a 1/2 mile from my house.
I will only say that one of the above indys has a very questionable reputation in this area...PM me if you're interested...one of the best indy shops in this area is Custom Cycle Accessories in Springfield Va, they've been in business over 30 years...
Threads merged:spank:Just wondering if anyone has had any experience with either of these two shops off Euclid? I live about a minute from either one. It would be nice to have a shop that close - but I want to make sure they do good work. I'm just looking for repair/installation, etc.
How did your tune come out? I'm thinking of going out there next week to get one done but, I'm still lookong at other shops, Another shop in Chantilly did my first build tune and I wasn't very happy with it so at least I know of one I won't go to.. I stopped by to see John and his Mom this week to set up a dyno tune. The shop has better than doubled in size since I was last there and he has one of the nicest dyno rooms I have ever seen, and I have seen a few. He has a SuperFlow eddy current dyno, about as good as it gets. He is very knowledgeable on tuning and will not do a tune for you in an hour. He wants to keep the bike a couple of days and mostly tunes at night with the door locked so he isn't disturbed.
Just thinking this is your second post in responce to an old thread. :thumbsdn:I would recommend avoiding them. My initial experience with them was wonderful. I spent between $4,000 and $6,000 on getting my engine rebuilt and getting my 2001 Electra-Glide up to speed. After all the work was done, they did a detail wash and the bike seemed to run great. However, after that things went downhill.
Winter closed in shortly after I got the engine rebuilt, so I wasn't able to finish the 500-mile break-in on the rebuild until the next spring. The original work-order specifically said that the follow-up service was part of the original rebuild. However, when I brought the bike back in after 500 miles, the receptionist (Lynn) double-charged me for the follow-up services on the engine rebuild. When I tried to point out that this was covered as part of the original work, she got really nasty about it, and insisted that I pay. John, the owner, seemed very competent and very honest, so I assumed that I must have remembered the deal wrong.
A year later, the bike started stalling out in traffic. After a lot of diagnostics and money, It turned out to be a problem with the engine controller. The solution was a simple reset of the controller. John, the owner, said that this was common with the old controllers. I asked him about a permanent solution. He said that replacing the controller wasn't a cost-effective option and the only other option was to remove the EFI and replace it with a carburetor.
However, this time, if they had cleaned the bike, after working on it, the only evidence was some type of sticky goop that was stuck on the back of the bike, which John blamed on a neighboring shop. The controller reset worked well and the bike ran great, for that riding season. Also, they had a new receptionist who had excellent customer service skills. When I asked her to pull up and review the old charges, she agreed that I should not have been charged for the follow-up service and she agreed to apply the charges the next time that I had the bike in for service.
This spring, once again, the first time out, the bike killed, right in the middle of rush hour traffic. I called up to schedule a time when they could reset the controller. Unfortunately, the new receptionist was gone and I was stuck working through Lynn. When she called me back, she claimed that John had refused to work on the bike unless I was willing to rebuild it with a carburetor. Then she suggested that I sell the bike (presumably to some other poor sucker).
So, I started to ask her to refund the money that was still outstanding on my account. To which she responded that since nothing they did ever seemed to please me, that I should take my business elsewhere and she just hung-up on me.
That's seems to be how it works and I've pointed that out before and made some of the people here very upset. Oh well.Sorry to hear of your bad experience with them. Myself, some of my friends and some other members of this board have used Pure Hell and I'm not aware of any of them having the type of experience you are describing. Hearing only one side of the story and dredging up a thread almost seven years old leads me to believe we aren't getting the whole story. I hope things work out for you.
Just thinking this is your second post in responce to an old thread.
And only five minutes after his first introduction post.