With all the good posts about getting through to HD, no one mentioned the real problem here. HD's radical paint sets in 2001 and 2002 were very poor quality. Dealers all over the country had problems. The red 2002 SE Road King was canceled after 425 bikes because of trouble with the radical paint. The Chameleon Flames paint for the Deuce was a nightmare. The Purple 02 SE Road King had problems later in production with the paint. They need to find another company to outsource this work. Glad you got your bike finished. You didn't miss much good riding weather.