Paint Problem

The service dude alerted the owner of the dealership who advised that I bring the bike back when I was willing to let them have it for a month or so. I said fine, see you in December.
Fast forward to a couple weeks ago. I was picking my bike up from the 7500 mile service when I mentioned that I was ready to pursue the repair of my paint problem, as a warranty issue.

A couple days later, I called the dealership. The service dude said he called HD but had not heard back yet. I checked back every 4-5 days over the next two weeks. Still no movement.

I said, f*ck it, I'll call HD customer service (414-343-4056). I got right through and spoke to Peter. I told him my story and he said the SOP was for the dealership to submit digital photos of the damage to HD and they'd make the decision. Peter also said that their records did not indicate that the radical paint set was installed at the time of purchase. WTF? He did assign a reference number. OK.

I contacted the dealership and passed on the message: they (the dealership) needed to submit digital photos to the factory. Response from the service manager was, we don't have a digital camera or an internet connection to the factory. I said, no problem, I'll take the digital pics and forward them myself.

I called the MoCo and spoke to Lori. She decided my problem was an accessory issue and I got turfed to somebody's voice mail.

I called again two days later and spoke to Phil. Phil knew his **** and said all dealerships have an internet connection to the mothership. He said if I got the digital pics to the dealership, he would call them and give them the appropriate e-mail address to send the pics. O fucken K.

I took the pics, burned 'em to a CD and took 'em down to the dealership. The dealership forwarded them. A couple days later, I called to check up and learned that they had not heard from the MoCo yet.

Called the MoCo and spoke to Lori who passed me to Phil. He did get the pics but they didn't have the ref # so he didn't know where they belonged. Phil then kicked it upstairs to Chris (the decision man).

Chris told me that HD doesn't actually do the radical paint sets themselves and that he would contact the guy (company) that did the original work. A couple days passed with no feedback, so I called my service dude. Now they want pics of the entire bike, left and right side.