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1,460 Posts
God am I sick of the crap service lately!!!!!!!!!!....................no wonder I am getting an attitude problem!!!
I purchased BDL Hand controls WITH SWITCHES through those wankers at Wally`s Cycle World...........
What was not shown on the add for these hand controls is that you have to pay from 295 up to 400 plus for the electrical relays and wiring so you can run the switches................!!!!!!!!!!!!!!
Now I sent an email to BDL asking about the following:
I have just purchased your hand controls and 3 switch setup……….these are not installed yet as my bike is still at the dealers.
Due to the switches being a plunger type and not an on/off type, I have several questions for you:
How do I operate the on/off button for the engine?
How do the turn indicators work?
Will the indicators self cancel or do I press and hold the button until I am around the corner?
How will I be able to operate the hi/lo headlight beam button now?
Thanks in advance
Here was the first response
Our controls have been selling since before the "build your own bike" craze begun. We sell to distributors who sell to dealers. We sell our hand and foot controls as a "custom" item. We used the old style 70's-80's push button application because they lended to the compact design we wanted to achieve. Notice I used the word "custom"? In custom bike building, you either need to know what you are doing, or have access to someone who knows what they are doing. Wire Plus makes the particular items I mentioned in my previous email, just for our controls. They are also experts on electrical, which we are not ... ESPECIALLY on custom applications.
People that purchased our controls, back when they were first available, had a clearer knowledge of older style Harley-Davidson application, old and new. Now with "build your own bike" kits, the novice needs to learn these things. I thought I was doing you a favor, by send you to a company I think would have the best information related to what you wanted to know.
You will need to run relays with our momentary switches. Our controls do not have accomdations for break lights. Wiring harnesses are not included with our controls. These are for custom application and I cannot legally advise you on installing anything electrical. That is why I reffered you to Wire Plus.
At this point, the only thing I can advise you to do, is to have your controls wired by an experienced electrition. Your question are very basic and I feel that you will need expert help in making sure your motorcycle is safely wired.
Thank you for using our products.
I was not happy to be refered elsewhere with my "basic" questions that BDL could not answer!! So with that I sent an email to WIREPLUS:
Hello,
I recently sent this email to BDL and they have referred me to yourselves………………..I don’t want wires or anything………..just advice on how THEIR switches work as these are plunger types and not on/off switches.
Not good service for a company to send you elsewhere to get advice on THEIR products…………………….guess you guys will teach me and I will teach everyone else on the V-Twin Forum how to do this.
Many thanks for your time.
Now this bunch did not bother to reply but sent my email over to BDL........I also sent a response to BDL on their first email:
Well thanks for the reply BDL but if you look at my signature it will show that I live in the Middle East, so finding “expert” help here is non existent.
Wire Plus did not reply to my questions.
Why couldn’t you have included a wiring diagram in your kit along with advice on what additional equipment and parts are required to install your controls…………..I feel left in the lurch over this and face additional delays in riding my bike based on buying your controls.
If I had have had the abovementioned information at the time of purchasing your controls I could have ordered these at the same time………………….this adds to the already expensive shipping and again while not trying to fight with you over this….as a customer I will go to additional and unnecessary expense and more time lost waiting for these items to arrive….something you guys might consider on International orders.
Finally BDL came back with their next response:
With every email we trade, I have forwarded a copy to Wire Plus. Additionally, he has done the same with emails you and he have traded, he has forward copies to me. Isn't the internet great?! A custom application is a custom application, the research for products is soley on your shoulders. I'm sorry that you are not satisfied.
YES BDL THE INTERNET IS GREAT!!!!!!!!!!!!!!.............30,000 PLUS MEMBERS HERE WITH GOD ONLY KNOWS HOW MANY OTHERS LOOKING IN CAN SEE HOW YOU TAKE CARE OF YOUR CUSTOMERS!!!
Again you can all make up your own mind.........me just more bad taste...............and really making me wonder as to why bother customizing the bike any further.
Ozzie.....................
I purchased BDL Hand controls WITH SWITCHES through those wankers at Wally`s Cycle World...........
What was not shown on the add for these hand controls is that you have to pay from 295 up to 400 plus for the electrical relays and wiring so you can run the switches................!!!!!!!!!!!!!!
Now I sent an email to BDL asking about the following:
I have just purchased your hand controls and 3 switch setup……….these are not installed yet as my bike is still at the dealers.
Due to the switches being a plunger type and not an on/off type, I have several questions for you:
How do I operate the on/off button for the engine?
How do the turn indicators work?
Will the indicators self cancel or do I press and hold the button until I am around the corner?
How will I be able to operate the hi/lo headlight beam button now?
Thanks in advance
Here was the first response
Our controls have been selling since before the "build your own bike" craze begun. We sell to distributors who sell to dealers. We sell our hand and foot controls as a "custom" item. We used the old style 70's-80's push button application because they lended to the compact design we wanted to achieve. Notice I used the word "custom"? In custom bike building, you either need to know what you are doing, or have access to someone who knows what they are doing. Wire Plus makes the particular items I mentioned in my previous email, just for our controls. They are also experts on electrical, which we are not ... ESPECIALLY on custom applications.
People that purchased our controls, back when they were first available, had a clearer knowledge of older style Harley-Davidson application, old and new. Now with "build your own bike" kits, the novice needs to learn these things. I thought I was doing you a favor, by send you to a company I think would have the best information related to what you wanted to know.
You will need to run relays with our momentary switches. Our controls do not have accomdations for break lights. Wiring harnesses are not included with our controls. These are for custom application and I cannot legally advise you on installing anything electrical. That is why I reffered you to Wire Plus.
At this point, the only thing I can advise you to do, is to have your controls wired by an experienced electrition. Your question are very basic and I feel that you will need expert help in making sure your motorcycle is safely wired.
Thank you for using our products.
I was not happy to be refered elsewhere with my "basic" questions that BDL could not answer!! So with that I sent an email to WIREPLUS:
Hello,
I recently sent this email to BDL and they have referred me to yourselves………………..I don’t want wires or anything………..just advice on how THEIR switches work as these are plunger types and not on/off switches.
Not good service for a company to send you elsewhere to get advice on THEIR products…………………….guess you guys will teach me and I will teach everyone else on the V-Twin Forum how to do this.
Many thanks for your time.
Now this bunch did not bother to reply but sent my email over to BDL........I also sent a response to BDL on their first email:
Well thanks for the reply BDL but if you look at my signature it will show that I live in the Middle East, so finding “expert” help here is non existent.
Wire Plus did not reply to my questions.
Why couldn’t you have included a wiring diagram in your kit along with advice on what additional equipment and parts are required to install your controls…………..I feel left in the lurch over this and face additional delays in riding my bike based on buying your controls.
If I had have had the abovementioned information at the time of purchasing your controls I could have ordered these at the same time………………….this adds to the already expensive shipping and again while not trying to fight with you over this….as a customer I will go to additional and unnecessary expense and more time lost waiting for these items to arrive….something you guys might consider on International orders.
Finally BDL came back with their next response:
With every email we trade, I have forwarded a copy to Wire Plus. Additionally, he has done the same with emails you and he have traded, he has forward copies to me. Isn't the internet great?! A custom application is a custom application, the research for products is soley on your shoulders. I'm sorry that you are not satisfied.
YES BDL THE INTERNET IS GREAT!!!!!!!!!!!!!!.............30,000 PLUS MEMBERS HERE WITH GOD ONLY KNOWS HOW MANY OTHERS LOOKING IN CAN SEE HOW YOU TAKE CARE OF YOUR CUSTOMERS!!!
Again you can all make up your own mind.........me just more bad taste...............and really making me wonder as to why bother customizing the bike any further.
Ozzie.....................
