I have had a difficult time understanding the horror tails of other dealers. Admittedly here in northern NY we have 6 dealers within a short ride, but the dealer I have always used, SPITZIE’S, has repeatedly been willing to go the extra mile to make my experience a good one. The bike was at MSRP, on time, free 1000 mile service, free delivery (bad weather, snow and salt dictated closed vehicle delivery), very competent service department, 1 year discount on parts, several free toys, tokens and benefits, etc. In fact, I’m unable to list all the tokens as they seem to continue to show up in the mail weekly, I’m sure it will stop soon, but enjoying it while it lasts. The place has been in business for over 60 years, I guess there is a reason for that.