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I am fairly new to the Harley scene. I saw my first Harley in 1990 and knew deep down it was in my blood to own one. Was under the impression that Harley's were $30-40K, don't know why I thought that. About a year and half ago my older brother bought a 2001 FatBoy FI. This is when I really started to get into H-D's and found out what they really cost. The best single thing that I like about H-D is the legacy they have. Show me another motorcycle company that has been around for 100 years. When you are riding a Harley you are riding a big piece of American History. To me, when you throw your leg over and fire up them horses, you become a part of that legacy. I certainly hope that H-D is around in 5-10 years, or for that matter another 100 years, I want to be able to share this legacy with my kids. For a company to be around for 100 years it has got to be doing something right and if problems are there hopefully they will see them and correct them, in time.

Like I said I am new to Harley's, but what I have noticed is they know what kind of a product they have and what they can do with it. I hope they just don't hurt their customers like they may have done in the past.

It seems to me, from what I have noticed talking to other Harley owners and reading posts from this site, owning a Harley is more than owning a bike. It is in our blood. It is a piece of you, a piece of America and a piece of freedom. Someone else said in another post, People are generally riding Harley's or want to ride one. I think this is very true.

I do hope that H-D reallizes there are problems and fixes them quickly. Wheather that be the dealership problems or whatever they are.

The dealership I have been working with has been great, I haven't bought my bike yet, but getting to that point they have been very helpful. My brother bought from the same dealership and has had no complaints.

I went into Dillards about 5-6 years ago and was looking at buying some shoes. The shoe clerk was very unhelpful towards me, upset me so bad about it that I have not been back into Dillards since nor do I intend to ever go back. My point here is that one small person in a huge corporation can make a difference. Such could be the case with Harley-Davidson. One dealer could be bad and thus have a very negative impact towards the entire H-D corporation. This could be why H-D has not done anything about it. Now if 90% of their dealers where providing horrible service then I would sincerely hope that Harley-Davidson would be frantically doing something about that.

I have really enjoyed reading this thread and have been educated in things I didn't know anything about. I appreciate all of the input on this thread.

I do hope Harley can fix the problems they may have, although I have not seen them. And I hope they can always remain true to the customer instead of the almight dollar.
 

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Unome, thanks for the post. I had forgotten about the AMF years and the tariff's when I wrote that. My line of thinking was they have survived. Yes they couldn't have done it without Government help but they still survived.

I am sorry to hear that a lot of you are feeling like the Native Americans dealing with the white man. I hope I don't go down that same path. Seems like once a corporation gets really big they forget that they were once small and forget to take care of the people that got them big. Then what happens? Look at IBM. Huge corporation, got cauky and almost folded up. I don't care how big a corporation is if they don't take care of their customers they can go belly up. I hope Harley understands this.

It would be a big disappointment to see Harley go under.

Is there someone we can call or send emails to, to let them know of our disappointments with the dealer or the company in general? Maybe there is something that can be done???
 

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Re: Motor Company thoughts...

VRodDrew said:
Look at Dennis Kirk: they stock everything in their catalog, they ship the day they receive the order; and if you don't get it when you think you should, they have an order tracking system to help you locate it. This is the standard for doing business in the internet age. If Harley Davidson is really serious about becoming a "world class" company, this is the sort of standard they need to work towards.
Couldn't agree more.
 
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