My personal opinion is they don't care. They have our money and try to scare us into using them for all maintenance, parts, etc. They don't have a means of contacting them via the web but are trying to take this forum.
They preach 'family' but you don't do family the way they do us. I've read all kinds of message/topics. They spout American made but lots of their stuff is made overseas(boots, jackets, parts, etc.). Probably about 50%(or more) of the parts put on our bikes is made overseas. I know it's cheaper but don't preach American made(i.e patriotism) to me while you're undercutting American jobs.
Topic of oil recently has come up and they won't even allow the manufacturer of their oil put their name on it. I believe they also had some kind of fall out with Mobil about making synthetic oil. They wouldn't allow anything but H-D to be put on bottle so Mobil said bye-bye. But yet, they'll allow all kinds of stuff from Pakistan, China, etc. to be made and sell with no problem as long as it says H-D on it. Why not allow a trusted name like Mobil be on important product like oil?