I've done a fair amount of business with Fox Creek. Saddlebags, a couple jackets, a few pair of gloves, and at least one tool bag that rides on my down tubes.
Their service and return policies are excellent - in fact, if you have a problem and call them, a replacement will be mailed BEFORE you even send back the item to be replaced.
Quality is generally top notch (not Langlitz quality, but gimme a break given price differences...). However, not always. I have a wonderful jacket from them, the leather is superb but the lining is crap. Tore out pockets and fouled zippers almost immediately (and I'm not exaggerating - I mean like the first few days I wore the jacket). (I understand that they had a problem with a supplier at the time, since resolved, but I bought during the period in which they were getting stuff from this supplier.) Having said which, I can send it back at ANY TIME and I know they'll replace free. Yes, I'll have to pay postage to them, I can live with it. I haven't bothered to do so yet, although at some point I probably will. The jacket fits great, is comfortable as heck, and I'm sure would give me as much protection as unarmored leather could be expected to in a close encounter of the asphalt kind.
Bottom line, until I can afford Langlitz (in my next life, maybe), they are my number one choice for any goods they sell.
Their service and return policies are excellent - in fact, if you have a problem and call them, a replacement will be mailed BEFORE you even send back the item to be replaced.
Quality is generally top notch (not Langlitz quality, but gimme a break given price differences...). However, not always. I have a wonderful jacket from them, the leather is superb but the lining is crap. Tore out pockets and fouled zippers almost immediately (and I'm not exaggerating - I mean like the first few days I wore the jacket). (I understand that they had a problem with a supplier at the time, since resolved, but I bought during the period in which they were getting stuff from this supplier.) Having said which, I can send it back at ANY TIME and I know they'll replace free. Yes, I'll have to pay postage to them, I can live with it. I haven't bothered to do so yet, although at some point I probably will. The jacket fits great, is comfortable as heck, and I'm sure would give me as much protection as unarmored leather could be expected to in a close encounter of the asphalt kind.
Bottom line, until I can afford Langlitz (in my next life, maybe), they are my number one choice for any goods they sell.