What you do in those situations is come back with the part # for the manual you want, tell the guy to go look it up... and then hand him a towel to wipe the egg off his face... I've done it a couple times. Had a parts tech tell me there was no such tool as a Spanner Wrench to adjust the shocks on a Softail. Luckily I had the part #. He looked it up, and sure enough they had one in back. Gotta love knowing more then stupid people...HarleyHeevo said:Going in there is just an exercise in frustation. When I bought my first Harley, the local dealership was just this nice little building with bikes and clothes. It wasnt anything fancy, but the people there, for the most part, knew their stuff. Well they have closed that building and built this giant fancy place and lost all of their knowledgeable employees in the process. For example, I went in there a couple of months ago for a parts manual and the kid behind the counter hands me a service manual. I told him that I already had the service manual and I needed the parts manual. He replied that the parts breakdown is in the service manual and there is no specific parts manual. I got mad and left and swore to myself that I would never go back in there. Im just a gluten for punishment I guess, because I do go back there if I need something simple.