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I need help dealing with this dealer. Any advice would be appreciated. My questions are at the end. Here is my plight.
I have been messing around with my Cruise Control for about six months. It would work for awhile then would mess up, doing weird stuff with accelerating on its own being the worse of it. I went to the dealer, and got on the list for them to look at it in two weeks. Great!!
Ok, I can deal with that, after all it is only the cruise.
Go in for the appointment, and the next day was told my cruise was broken. No shiite sherlock! I have the choice to leave it for five days or just bring it back while they order a Cruise Cable.
I'll take it, after all, it is only the cruise.
Take it back after the requesite five days. "Yep we have the part, call you when it is done." I'm not even home when they call me. "We ordered the wrong part. It'll take another five days to get the correct one in." Again the option to keep it or bring it back.
I'll take it, again, after all, it is only the ...
...Bring it back and "Yep we have the part, but I'm down two mechanics this week and can't get to it for at least 3 days."
Now I'm a pretty laidback fellow but this is just about over the top. I leave it this time.
Five days later, I finally call..."That didn't fix it. We have messed with it and can't find the problem, it doesn't work at all now. I havn't worked on it the past two days because Harley isn't going to pay any more to troubleshoot it and I need to let my mechanic work on other bikes so he can make some money."
INCREDIBLE!!
The next day... "It's fixed. Come and get it this afternoon." What was wrong, I ask. "We found a bent pin in the module, must have been there from the factory" No, I said. When trouble shooting it two weeks ago you had the module off and that is when it quit working all together. You bent the pin.
(Thanks for hanging in there. If your this far, almost done. The best is about to come.)
Pick it up and started home. Interstate all the way. I pull off and as I get slower I can here this grinding sound from under the bike. I pull over, it sounds as if the motor has grenaded!!
I shut it off, check the oil, the bike, the tires, etc. Everything is good. Now here is the good part. I turn on the ignition, then the Run switch and the bike starts all by itself!! I about dropped it. The only thing that saved me was I had my hands on the bars and got the cluch in. Try again. Yep, as soon as the Run switch comes on the starter comes on and stays on. Hince the grinding.
To add insult to injury. I call the service department. Talk to John at Southside Harley Davidson in Virginia Beach and he says: "Yep must have pinched a wire. We can't come and get you. You'll have to get it to us and we'll put it in line with the rest and try to fix it."
That's it. Not F*ck you, kiss my ass, are you all right, can I call a wrecker, nothing!!!!
My question is: Will another dealer fix their screwup, or do I have to take it back.
What parts are screwed up? Can I demand a new starter, jack shaft, starter clutch assembly, starter gear, wire harness, etc. I know they are just going to take the handlebar apart and put black electrical take on the pinched wire and tell me it's fixed.
I'm pissed!
How I got home. HD roadside assistance - worthless. I start the bike and unplug the wire from the starter solenoid
I have been messing around with my Cruise Control for about six months. It would work for awhile then would mess up, doing weird stuff with accelerating on its own being the worse of it. I went to the dealer, and got on the list for them to look at it in two weeks. Great!!
Ok, I can deal with that, after all it is only the cruise.
Go in for the appointment, and the next day was told my cruise was broken. No shiite sherlock! I have the choice to leave it for five days or just bring it back while they order a Cruise Cable.
I'll take it, after all, it is only the cruise.
Take it back after the requesite five days. "Yep we have the part, call you when it is done." I'm not even home when they call me. "We ordered the wrong part. It'll take another five days to get the correct one in." Again the option to keep it or bring it back.
I'll take it, again, after all, it is only the ...
...Bring it back and "Yep we have the part, but I'm down two mechanics this week and can't get to it for at least 3 days."
Now I'm a pretty laidback fellow but this is just about over the top. I leave it this time.
Five days later, I finally call..."That didn't fix it. We have messed with it and can't find the problem, it doesn't work at all now. I havn't worked on it the past two days because Harley isn't going to pay any more to troubleshoot it and I need to let my mechanic work on other bikes so he can make some money."
INCREDIBLE!!
The next day... "It's fixed. Come and get it this afternoon." What was wrong, I ask. "We found a bent pin in the module, must have been there from the factory" No, I said. When trouble shooting it two weeks ago you had the module off and that is when it quit working all together. You bent the pin.
(Thanks for hanging in there. If your this far, almost done. The best is about to come.)
Pick it up and started home. Interstate all the way. I pull off and as I get slower I can here this grinding sound from under the bike. I pull over, it sounds as if the motor has grenaded!!
I shut it off, check the oil, the bike, the tires, etc. Everything is good. Now here is the good part. I turn on the ignition, then the Run switch and the bike starts all by itself!! I about dropped it. The only thing that saved me was I had my hands on the bars and got the cluch in. Try again. Yep, as soon as the Run switch comes on the starter comes on and stays on. Hince the grinding.
To add insult to injury. I call the service department. Talk to John at Southside Harley Davidson in Virginia Beach and he says: "Yep must have pinched a wire. We can't come and get you. You'll have to get it to us and we'll put it in line with the rest and try to fix it."
That's it. Not F*ck you, kiss my ass, are you all right, can I call a wrecker, nothing!!!!
My question is: Will another dealer fix their screwup, or do I have to take it back.
What parts are screwed up? Can I demand a new starter, jack shaft, starter clutch assembly, starter gear, wire harness, etc. I know they are just going to take the handlebar apart and put black electrical take on the pinched wire and tell me it's fixed.
I'm pissed!
How I got home. HD roadside assistance - worthless. I start the bike and unplug the wire from the starter solenoid