I had my '01 Lowrider towed in to the local HD Dealer utilizing my road side assistance through HOG. The bike will not start via the start switch, but runs fine when push started. I have a warranty good through October of '04. This was Monday morning. Called Tuesday evening to check status and Service Mgr. told me tech was out taking it for a test drive, and would call me back. He didn't call back on Tuesday. We played phone tag on Wednesday, and I finally got hold of the Service Mgr. Wednesday evening. He informed me that tech had laid my bike down on it's right side while test driving. Apparently bike stalled..he attempted to start via switch..failed to start...atemmpted to push start...and lost control of the bike. Damage is well over $1500.00. My 2 week new Bassani pipes are scratched, as well as front master cylinder, mirror, mirror stalk, footpeg, forward control, brake pedal, clutch lever...etc. All in all they need to replace 8 chromed billet HD pieces plus the Bassani pipes. Everyone at dealer says they are sorry, and I realize s**t happens. They informed me they will order and replace the parts at NO COST TO ME!! I let them know right quick that was a gimmee, and to not feel especially proud of offering that up as a solution. This dealer has recently recieved new ownership, and almost all the staff including General Mgr., Service Mgr., have been fired and replaced. New Mgrs. have been on board less than a month. I had a heart to heart with the new General Mgr. and told him I was not too happy, and had problems with previous Service Mgr. I suggested that they make this experience up to me in some fashion, since I had continued to be a loyal customer and sent them bussiness. He asked for a suggestion. I threw out a free 10,000 mile maintenance. He winced, informed me that runs about $450.00, and stated they never GIVE away service. I suggested he talk to the new owner and get his input on guidelines and get back with me. The question I have is....what if anything should I get for my trouble?? Is it reasonable to think that just putting the bike back together is sufficient? I don't think so!! I am inconvenienced and must drive a scratched up bkie until they get parts ordered and in, take bike in for parts replacement, pick up bike upon completion, etc. I'm pissed, and looking for suggestions. I DO realize that everyone makes mistakes and s**t happens....but c'mon...thow me a bone!