A friend of mine is running a corbin on his Road King. 2" split at the butt seam with only about 1000 miles on it. Corbin demanded $50.00 for the repair. IMO not a good way to cunduct business and expect repeat customers.
My brother had a hell of a time when he ordered his seat. Something must be wrong with their phone system. I think they can only receive calls, 'cause they sure don't seem to be able to call anyone back. Fortunately he was able to go to the factory and they gave him his seat, then custom fit it to his rear. If you’re going to buy a Corbin IMO go to the factory. They will get you in and out. It is a night and day difference in customer service. If you cant make it to the factory, well, good luck!
Well it seems once they have your money that's it. Wait until something goes wrong. It's like pulling teeth to get them to acknowlege a problem. I "cornered" one of their guys at their display at Americade this year. It was like playing the old shell game. The guys at the Mustang display seemed more understanding about the Corbin problems than the Corbin guy was. Great seats but you'd better darn well hope you get a good one to start with.
i also orderd a corbin seat for a v-rod,the back half came in wrong so they said to send it back no problem, its been over two months and repeated e-mails and phone calls still no help. when i did get to talk to someone they were very rude and acted like they could care less they really do suck!
Damn, I've heard nothing but great things about the Corbin seats before this. I pay for the product, but I also want a company to stand behind it. I have no qualms paying a bit more to a company based on good customer service alone. I think I'll stear clear of Corbin after this thread.
I ordered dual tour for my v-rod,( I have the rack, )they sent the wrong rear seat but corrected it 2 months later, in the meantime I used the rear seat they sent. Maybe not the quickest response, but i am satisfied, the seat is great, light years ahead of stock hd.