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Brakes & 'Safety Issue'

2K views 26 replies 10 participants last post by  Unome 
It comes down to the relationship and trust between customer and shop, and it works both ways. When you are building something, you use what you need, there never is a problem. Big difference dealing with a person and a company, though.

Should they have called you. Sure. But if you have a wheel off and the thing needs brakes you put them on. It seems like a miracle that they lasted 16K.
 
When you mention the transmission, it is pretty obvious that one would call the owner before going into an area unrelated to the service being done that can potentially run into the thousands.

Inspecting the brakes is part of most services and replacing them is a minor incidental.

See, when you have someone working on your bike you are not only paying for labor. You are also paying for judgement. If you question the judgement of the person working on the bike, you should have taken it somewhere else to begin with. Quite often one fixes little things that are not quite right without ever telling the customer or charging for it. Some notice, some don't, c'est la vie.

A bike is not a car, as far as working on them and the consecuences of sloppy work they are much closer to an aircraft.
 
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