Yeah, it doesn't make sense to me either. I went through the same thing back in June.
I can't even get them to answer a question. The only return phone calls I get are from quality control survet people asjing me if my question got answered and then they ask me what I think about them. Big freakin' joke!
My father remembers the days when Harley riders were treated like a family member. I've told him about all this and it doesn't sound believable to him, but it's the truth.