My family and me went to the Oakland, CA for Thanksgiving this year. I told everybody I was renting a Road King for the day after to tour the Golden Gate Bridge and Muir Woods area. So my brother in-law and his two uncles called the same dealer to rent bikes also. We got to Golden Gate HD right after they open Friday ready to ride off the turkey dinner from the day before.
We decided that morning to just keep the bike until closing that day because a rain storm was coming in the next day which gave us 8 hours to ride if we got the bike as soon as they opened the shop. It took them almost an hour to process the paper work to rent us the 4 Road Kings.
During this process I noticed the bike were configured
(2) RKs had tour packs with backrests,
(1) RK had sissy bar with backrest, and
(1) was a stock RK no sissy bar or backrest.
I spoke up and ask which bike was going to which person and the dealer rep said that they hadn't assigned the bikes yet and would when we got outside. I also told him that we all were riding single EXCEPT for my bother-in-law who had brought his girl friend and they would need a bike with a backrest. Well you guessed it he got the bike without the backrest and I got one with a tour pack with backrest and wanted the stock RK. I ask them to swap the bikes and this took them close to another hour to figure out that they couldn’t cancel the insurance and would have to make us co-riders to each others bikes. This would have been OK; but I had used my credit card that adds extra coverage to cover the deductible if I had an accident to keep from having to pay the $1000 and this would now only cover the bike I wasn’t riding. I understand that mistakes happen and told the guy that they should give us some kind of break (hint hint T-Shirt, free gas on return, something like that). He said he didn’t have to rent bikes and he could tell me another place that does. If I had more time and or I hadn’t traveled 2000 miles to ride this area I would have canceled all the rentals.
The bikes also had problems the bike I traded to my Brother-in-law the handle bars were loose and the shocks kept bottoming out, the bike I rode the horn didn’t work and the kick stand spring didn’t work, one of the bikes his uncle was on the shocks kept bottoming out.
To sum it all up Golden Gate HD rented us bikes (with problems) for 6 hours for $100 with slow and bad customer service.
I have rented before and got great service from Jim’s HD in St. Petersburg, Fla.
The rental guy there even gave me a discount when he asked how it went and I jokingly said the Duce I was riding shifted to smooth to be a HD!
I should have known something was wrong with GG HD went I noticed they were playing disco on the store music system.
Here in the south you’d go out business fast doing that LOL!!!
We decided that morning to just keep the bike until closing that day because a rain storm was coming in the next day which gave us 8 hours to ride if we got the bike as soon as they opened the shop. It took them almost an hour to process the paper work to rent us the 4 Road Kings.
During this process I noticed the bike were configured
(2) RKs had tour packs with backrests,
(1) RK had sissy bar with backrest, and
(1) was a stock RK no sissy bar or backrest.
I spoke up and ask which bike was going to which person and the dealer rep said that they hadn't assigned the bikes yet and would when we got outside. I also told him that we all were riding single EXCEPT for my bother-in-law who had brought his girl friend and they would need a bike with a backrest. Well you guessed it he got the bike without the backrest and I got one with a tour pack with backrest and wanted the stock RK. I ask them to swap the bikes and this took them close to another hour to figure out that they couldn’t cancel the insurance and would have to make us co-riders to each others bikes. This would have been OK; but I had used my credit card that adds extra coverage to cover the deductible if I had an accident to keep from having to pay the $1000 and this would now only cover the bike I wasn’t riding. I understand that mistakes happen and told the guy that they should give us some kind of break (hint hint T-Shirt, free gas on return, something like that). He said he didn’t have to rent bikes and he could tell me another place that does. If I had more time and or I hadn’t traveled 2000 miles to ride this area I would have canceled all the rentals.
The bikes also had problems the bike I traded to my Brother-in-law the handle bars were loose and the shocks kept bottoming out, the bike I rode the horn didn’t work and the kick stand spring didn’t work, one of the bikes his uncle was on the shocks kept bottoming out.
To sum it all up Golden Gate HD rented us bikes (with problems) for 6 hours for $100 with slow and bad customer service.
I have rented before and got great service from Jim’s HD in St. Petersburg, Fla.
The rental guy there even gave me a discount when he asked how it went and I jokingly said the Duce I was riding shifted to smooth to be a HD!
I should have known something was wrong with GG HD went I noticed they were playing disco on the store music system.
Here in the south you’d go out business fast doing that LOL!!!
