Well, for those of you that read my rant earlier on my unfortunate incident concerning my HALLCRAFT wheel that had a mishap on my 400 mile journey, here is the update.
I contacted the manufacturer this morning at 8 am and explained to Devlynn @ Hallcraft on what had happened. They were very sympathic and understanding and apologized for my inconvience.
My plan was to have the wife dig out my OEM wheel from the attic, box it up and send it overnight to the local H-D dealership which is 30 miles away so that I could get it fixed and ride back home.
Davelynn got ahold of Ed, (Hallcrafts owner), and he told her to contact me to obtain the name/address of the dealer that I would be taking the bike in to get fixed so that they could Overnight the wheel to me.
Ed also stated that maybe they need to look at the 80 spoke radial design on RK models. The bike is VERY heavy. Now add the hundreds of pounds of extra chrome that I have done at it is even heavier! (Inner primary, forks, calipers, triple chrome plated wheels and the tons of "extras")
They are sending me their cross laced design nickel plated spokes and are even picking up the tab for the initial and return mailing.
Since I changed over ALL rotors to match, once I get home, they want me to contact them so that I may even "work out something" on my front wheel and all of the rotors, AND the matching chrome radial pulley. Just hope this doesnt get too expensive in the swap.
Nevertheless, I did not even have to threaten or raise my voice, they were very cordial and understanding and are willing to recitify the situation to the best of their abilities.
I guess customer service truly does STILL exist. I will keep you all updated on the rest of the saga.
I contacted the manufacturer this morning at 8 am and explained to Devlynn @ Hallcraft on what had happened. They were very sympathic and understanding and apologized for my inconvience.
My plan was to have the wife dig out my OEM wheel from the attic, box it up and send it overnight to the local H-D dealership which is 30 miles away so that I could get it fixed and ride back home.
Davelynn got ahold of Ed, (Hallcrafts owner), and he told her to contact me to obtain the name/address of the dealer that I would be taking the bike in to get fixed so that they could Overnight the wheel to me.
Ed also stated that maybe they need to look at the 80 spoke radial design on RK models. The bike is VERY heavy. Now add the hundreds of pounds of extra chrome that I have done at it is even heavier! (Inner primary, forks, calipers, triple chrome plated wheels and the tons of "extras")
They are sending me their cross laced design nickel plated spokes and are even picking up the tab for the initial and return mailing.
Since I changed over ALL rotors to match, once I get home, they want me to contact them so that I may even "work out something" on my front wheel and all of the rotors, AND the matching chrome radial pulley. Just hope this doesnt get too expensive in the swap.
Nevertheless, I did not even have to threaten or raise my voice, they were very cordial and understanding and are willing to recitify the situation to the best of their abilities.
I guess customer service truly does STILL exist. I will keep you all updated on the rest of the saga.
