I bought the seat through my HD dealer. They handled the phone calls for me. They said that Corbin was very helpful and gave no trouble. Had to ship it too CA though. Could possibly be a three week deal, hopefully not since I just bought it. The problem was that it was not fitting against the gas tank right. When I would put the screw in the back, The front had about a half inch gap. More of a gap on the right than the left. You could see the gap at the end of the speedo console. Corbin said that they would unstich and readjust the foam. I personally think they will just send a different seat. Corbin appoligized and said that since the seats are custom made it was hard to get a fit for every bike. The seat did fit well everywhere else. It is a harder seat than the OEM seat. If you like a soft seat you might want to set on another bike with one installed before you buy one.