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We would occasionally see problems like this at our shop. The spokes SHOULD be checked at PDI and all services, but I can tell you for a fact that most techs don't check 'em.
With yours having loosened up twice, it really needs to be removed from the bike, trued, then a torque wrench used on spoke nipples for final tightening. Our shop would have done that for you. But it is a time consuming job (2 hours?) and warranty (the MoCo) will pay next to nothing for it, so many shops will try to weasel out of doing the right thing.
This is one of the reasons why I really prefer solid wheels.... spokes are too high maintenance, and the only ones I like the looks of are the 80/100 spoke versions.
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ChopperDude
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