Power Sports Super Store (Bad Service)

[Lancer13]

Heads up for anybody who might order from powersportsuperstore.com.

My story: I ordered 2 sets of EBC FA409 (brake pads) on May 28th from the above named vendor. (today is June 5th)The pads were marked as in stock, they still are, I just checked the web site a few minutes ago. I have been checking all week to see when they shipped, the order is marked as "processing" I emailed yesterday attempting to get a tracking number. Of course no response. I went online today to check the order, still "processing". I used the online chat to talk with someone about the order. A guy named Jason came on, I inquired about the order. He said "The order must have gotten lost by UPS and has to be reshipped". I asked for a tracking number, 10 minutes later still no response. So I called, got Jason on the phone, asked where are the brake pads? Well we don't have them here, they are coming from 2 different warehouses. I thought they were in stock? They are, in our warehouse. (Meaning the wholesaler they buy parts from. Could be in the US or another country) When are you going to get them? I don't know. OK Jason I needed these pads when I ordered them, it's been over a week since I placed an order for "In Stock" merchandise and they still haven't shipped. I want to cancel the order. I'll buy them local. Well if you cancel the order we will charge you a 20% restocking fee. About this time my BS tolerance level was pretty much pegged out. I asked to speak to a supervisor, he said I am the supervisor.

End result: They are going to charge me a 20% restocking fee for parts THEY DON'T HAVE in stock if I cancel the order. That just gave me a warm fuzzy, I thought I would share this with you guy's before I blew a gasket.

Moral of the story: Buy local, support your home town economy, walk to the parts counter and look the guy in the eye. Less chance of him blowing smoke. He either has the part or he don't, then it it is your choice as to back order or not.

[djdemarce]

That is total BS. I would tell them to cancel the order and if they charge your credit card you will dispute it!

There are a lot of these places operating on the internet. All they are are order takers, They don't stock anything. They order your item from the supplier and have it drop shipped to you

[hdmarsh77]

This garbage has to be illigal. Just because you say something can't make it legal. I'm refering to the BS restocking fee for something they don't even stock themselves. Especially if the idiots haven't even placed the drop-ship order yet.

Seems like a fine way to make a steal, I mean living. Never actually ship anything, just charge everyone 20% after they cancel because you dan't actually have anything to ship.

Definatly dispute the fee with the CC company and post this on as many forums you can.





P.S. from now on, everyone who reads one of my posts owes me $1!