Paul Yaffe Sucks : V-Twin Forum: Harley Davidson Forums

beasttd · 05-22-2009, 04:44 PM

My dealer ordered a set of Monkey bars and super size kit for my 09 Ultra a month ago and they finally arrived Wednesday. Open the kit and they sent the wrong fittings. Dealer called Yaffe and Yaffe says it was their fault they would get the right ones out right away. Still no parts today. Wouldn't you overnight the parts if it was your mistake? The dealer tells me that whoever they are talking to there is a real dick and acts like he is doing them a favor by even talking to them. I had read on this board that Yaffe was so great and bent over backwards to help the customer, evidently that isn't the case. I will never spend another dime with Yaffe. In case you are wondering, I have been standing there when my dealer has called. He has been more than patient with these people.

TheNowhereman · 05-22-2009, 04:49 PM

Quote:

Originally Posted by beasttd

My dealer ordered a set of Monkey bars and super size kit for my 09 Ultra a month ago and they finally arrived Wednesday. Open the kit and they sent the wrong fittings. Dealer called Yaffe and Yaffe says it was their fault they would get the right ones out right away. Still no parts today. Wouldn't you overnight the parts if it was your mistake? The dealer tells me that whoever they are talking to there is a real dick and acts like he is doing them a favor by even talking to them. I had read on this board that Yaffe was so great and bent over backwards to help the customer, evidently that isn't the case. I will never spend another dime with Yaffe. In case you are wondering, I have been standing there when my dealer has called. He has been more than patient with these people.

Never had to deal with them but, I'll tell you this, his **** is expensive.......

arealinvestor · 05-22-2009, 04:57 PM

It's a shame because Paul probably doesnt even know about this!!!!Did you call yourself, and ask to speak to someone in authority???

tomv · 05-22-2009, 05:00 PM

did your patient dealer ask them how they were going to ship it and express the concern regarding how long the customer already waited for the parts?...i'm not saying they should have to but knowing how the parts are going to be delivered and being able to light a fire under their ass might have helped your situation...

a lot of companies would avoid overnighting parts even if it were their mistake just to save themselves some money...it would be nice to offer it but many wont for that reason...ask for it and it will probably happen in a case like yours...

sometimes the customer does have to work for it...it cost them a customer in this case...

zoo · 05-22-2009, 05:24 PM

Why would you want to personally attack Paul in this situation when you didn't actually speak with Paul or even the flunky working for him?

trucky911 · 05-22-2009, 05:48 PM

"Why would you want to personally attack Paul in this situation when you didn't actually speak with Paul or even the flunky working for him?"

Paul Yaffe's Bagger Nation, Custom Baggers, Custom Bagger Parts

Maybe its because his name is the company.....

Trucky911

beasttd · 05-22-2009, 06:58 PM

Quote:

Originally Posted by arealinvestor

It's a shame because Paul probably doesnt even know about this!!!!Did you call yourself, and ask to speak to someone in authority???

I spoke to the dealer again and he said the last person he talked to was a woman and she said she was right below Paul. She said they would get the parts out right away. I didn't call personally because the dealer ordered the parts.

Quote:

Originally Posted by tomv

did your patient dealer ask them how they were going to ship it and express the concern regarding how long the customer already waited for the parts?...i'm not saying they should have to but knowing how the parts are going to be delivered and being able to light a fire under their ass might have helped your situation...

a lot of companies would avoid overnighting parts even if it were their mistake just to save themselves some money...it would be nice to offer it but many wont for that reason...ask for it and it will probably happen in a case like yours...

sometimes the customer does have to work for it...it cost them a customer in this case...

Dealer explained to them they needed to get the bike finished quickly and everything else was done.

beasttd · 05-31-2009, 04:27 PM

Latest update. The parts arrived a week later and the bars are finally installed. They are sweet looking and very high quality. It is just a shame you have to put up with the bad service.

Geek · 05-31-2009, 04:49 PM

bet you'd get better service dealing with them directly. your stealer as middle man makes chit like this worse....

glad you got your bars, how 'bout some pics?

anubisss · 05-31-2009, 06:33 PM

I know Paul, and if you have a problem with him let me know. I can get in touch with him. Feel free to PM and I'll let him know. He is a stand up guy but as someone else stated he probably did not even know about this.

anubisss · 05-31-2009, 06:41 PM

On second thought I am forwarding this message to Paul.

beasttd · 05-31-2009, 08:34 PM

Quote:

Originally Posted by Geek

bet you'd get better service dealing with them directly. your stealer as middle man makes chit like this worse....

glad you got your bars, how 'bout some pics?

I went with the dealer because of a 20% discount.

Here is a pic.

http://www.v-twinforum.com/forums/at...1&d=1243816376

beasttd · 05-31-2009, 08:37 PM

Quote:

Originally Posted by anubisss

On second thought I am forwarding this message to Paul.

Thanks, I imagine he doesn't know anything about the situation. Again, I was not attacking Paul the person I was talking about the company.

anubisss · 06-01-2009, 01:01 PM

Here is a response I just got from Paul himself via email.

We can't make everybody happy everytime...We do the best we can. I'm sure there is two sides to this story. It's unfortunate that when a customer has a complaint that they don't bring it straight to me...I'm very accessible and do everything I can to rectify any situation that may arise. As far as this particular complaint, while we regret that a wrong fitting got sent with his kit we did replace the fitting free of charge and did not charge any shipping to the customer. As far as overnight shipping, that is the customers option. If he had paid for overnight shipping for his order initially, we would have overnighted the replacement parts. This wasn't the case. I'm quite sure that this complaint is because the customer wanted free overnight and Jarod, my sales manager wouldn't do that because it's not our policy. Nothing more.
By the way, my bars look great on his bike! I see even though he's never going use Yaffe stuff that he kept my Monkey bars. I guess they don't suck?
It's a shame that this particular customer chooses not to use my products because of one instance where he didn't get his way. We really do have excellent customer service and an unparalled warranty policy in our industry. That's how we've managed to stay in business for 25 years.

Thanks for bringing this to my attention...

Paul Yaffe

beasttd · 06-01-2009, 01:30 PM

Quote:

Originally Posted by anubisss

Here is a response I just got from Paul himself via email.

We can't make everybody happy everytime...We do the best we can. I'm sure there is two sides to this story. It's unfortunate that when a customer has a complaint that they don't bring it straight to me...I'm very accessible and do everything I can to rectify any situation that may arise. As far as this particular complaint, while we regret that a wrong fitting got sent with his kit we did replace the fitting free of charge and did not charge any shipping to the customer. As far as overnight shipping, that is the customers option. If he had paid for overnight shipping for his order initially, we would have overnighted the replacement parts. This wasn't the case. I'm quite sure that this complaint is because the customer wanted free overnight and Jarod, my sales manager wouldn't do that because it's not our policy. Nothing more.
By the way, my bars look great on his bike! I see even though he's never going use Yaffe stuff that he kept my Monkey bars. I guess they don't suck?
It's a shame that this particular customer chooses not to use my products because of one instance where he didn't get his way. We really do have excellent customer service and an unparalled warranty policy in our industry. That's how we've managed to stay in business for 25 years.

Thanks for bringing this to my attention...

Paul Yaffe

Thanks for the reply. Maybe if the sales manager had said they would not ship overnight it would have been a different story. I will check with the dealer again to see if they were offered that option. It seems to be a lack of communication that caused some of the problem. If he had taken the time to read the whole thread he would see I posted that the bars were sweet looking and high quality.