Timm's H-D, Anderson SC

[Bluzmn59]

Okay, had a new one happen today. I was about 125 miles into a 400 mile day and turned across a speed bump in a gas station. When I did this, I apparently scraped the kickstand spring and it came off. It is almost impossible to get back on in a parking lot with no tools and it was somewhat damaged so I rode about 5-6 miles holding the stand up with my foot to Timm's H-D. They had me out of there with a new spring in less than 10 minutes. One guy went to get the part while somebody else wrote me up and they popped it on while I was using the bathroom. The icing on the cake was that they only charged me for the cost of the spring - $6.36. That is the cheapest trip I have ever made to a service department.

We always hear the complaints so I wanted to give credit when it is due. Thanks!

[ktwillys]

Originally Posted by Bluzmn59

Okay, had a new one happen today. I was about 125 miles into a 400 mile day and turned across a speed bump in a gas station. When I did this, I apparently scraped the kickstand spring and it came off. It is almost impossible to get back on in a parking lot with no tools and it was somewhat damaged so I rode about 5-6 miles holding the stand up with my foot to Timm's H-D. They had me out of there with a new spring in less than 10 minutes. One guy went to get the part while somebody else wrote me up and they popped it on while I was using the bathroom. The icing on the cake was that they only charged me for the cost of the spring - $6.36. That is the cheapest trip I have ever made to a service department.

We always hear the complaints so I wanted to give credit when it is due. Thanks!

Bluz... always good to hear of a good deed.....

I will add them to my list of stops on my rides.... I like to stop in and tell these kind of folks that I heard good things about them .....


and of course buy a new shot glass to try out....

[MountainMan]

Timm's is a good place. Your story doesn't surprise me at all. I bought two bikes from them last year, and they gave me fair prices (MSRP and freight) and excellent customer service. The parts department is one of the friendliest I have encountered in any H-D dealership. You always get 10% HOG discount on parts. Their service department is also good. One time I was trying to put on a Kuryakin license plate holder on my FLHX but couldn't get my hand between the fender and the rear tire to work on it, so I took it to Timms. The owner was in the back when I showed up so he pulled my bike in and went to work on it himself. Only charged me for the 30 minutes it took him to do the job too.

MM