Quote:
Originally Posted by thomblack
east coast attitude, move west, even the hd dealers here are cool! i relocated from new england, (east coaster for 37 years), to wyoming 11 years ago. i would never even consider moving back east. hd dealers are few and far between here in the northern rockies, but they are very helpful and they care!
tb
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Yeup, i agree with you 100 percent...!
I`ve been all over this country, and i`ve never seen or delt with anything like it anywhere else for sure, except here in the northeast. I think its the shorter ridin season here that does it to them...lol. I use to live down south, i have no idea why i ever came back here...lol. The area i live in here, is nothing but snotty attitude`s, and college kid`s. (yeah go figure...lol)
Anyhow....
I recently found a new dealer, and they have been really super nice to my wife an i, and VERY knowledgable of everything you ask them. I`ve heard GREAT things about them AND their work. Though quite a ways to get to it, its VERY much worth the 120 miles there and back...! We all want to be treated fair, and have our bikes fixed right, the first time... not 8 or 10 trips or more, back to the dealer for the same problem because they dont know what they`re doing, like my wife an i have delt with at several dealerships here. Her 2004 sporty 1200 was at
3 different dealerships 11 times for a simple rockerbox oil leak before we finally made them buy it back from us. (an some people on here have questioned MY attitude and patience...???? uhhhh ok) All it needed was new rockerbox`s, but ALL 3 dealers kept replacing the gaskets every time. She`d go a few miles, and they`d start leakin badly (same spot everytime too...! uhhh hello...!) The bike had less than 2,000 miles on it... the dealership`s had the bike longer than SHE did. The NEW owner`s of the bike had new box`s put on it, and the bike has NEVER had an issue since then. (hmmmm, go figure, but what do I know, after turnin wrench`s for 40+ years)
Now my wife has a newer 2004FXSTI, but thats had its share of problems too, but to hell with the warranty as well as takin it back again and again and again, i fixed it myself because THEY couldnt, AFTER 3 friggin trips back there. (DUH - simple diag/fix - speed sensor was causing it to stall at stops) The warranty`s might pay the parts and labor, but what good is it if they cant fix`em.
The MoCo really NEED`S to educate their dealerships, and penalize the dealers if they dont pass a demandable level of excellence on ALL level`s of personal. I worked for HONDA MoCo, they would shut down your parts shipments if the dealers/employee`s didnt go thru all their training. That forced the dealers to make sure them & their employee`s were well trained and up to date. HD should really follow up 100% with their dealership`s & customer`s... if they dont, it will catch up sooner or later with them ALL...!
Oh well... onward we go though,
just for the sake of that ole rumble of a harley
Take care.... Ride safe my good friend...!
(larry)
